Support
Sage Peachtree Quantum comes with automatically delivered upgrades, support, and training with our Sage Business Care plan.1 You’ll have:
- The latest version of Sage Peachtree Quantum, with upgrades and updates for as long as you’re enrolled!
- Unlimited2 access to our highest level of Customer Support Analysts via phone and email including Microsoft® Excel® support3.
- The training tools you need, with access to Anytime Learning courses available 24 hours a day, seven days a week, from any where you can access the Internet. In addition to Self-Study Guides on CD and invitations to web-based training sessions.
- A dedicated account manager who knows your business needs and can provide relevant advice and answers to your questions.
Sage Business Care is an annual auto-renewing subscription service that offers a choice of three annual plans to give you exactly what you need for peace-of-mind.
Which Sage Business Care plan is right for me? |
Platinum |
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Gold |
- Dedicated Support Manager
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Silver |
- Payroll tax table updates4
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- Payroll tax table updates4
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- Sage Peachtree upgrades and updates
- Sage Peachtree Business Intelligence5
- Unlimited6 access to customer support including virtual desktop access
- Comprehensive online training
- Dedicated Account Manager
- Valuable HR Resource Center
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- Sage Peachtree upgrades and updates
- Sage Peachtree Business Intelligence5
- Unlimited6 access to customer support including virtual desktop access
- Comprehensive online training
- Dedicated Account Manager
- Valuable HR Resource Center
|
- Sage Peachtree upgrades and
updates
- Sage Peachtree Business Intelligence5
- Unlimited6 access to customer
support including virtual desktop
access
- Comprehensive online training
- Dedicated Account Manager
- Valuable HR Resource Center
|
Tier 1 Loyalty Discounts:
- 15% off migration to a different Sage Peachtree product
- $100 off Sage Payment Services
- 25% off Sage Peachtree Checks & Forms
- $100 off Sage Summit Registration
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Tier 2 Loyalty Discounts:
- 20% off migration to a different Sage Peachtree product
- $200 off Sage Payment Services
- 30% off Sage Peachtree Checks & Forms
- $200 off Sage Summit Registration
- 25% off eFiling and additional EINs7
- No setup fee for Sage Peachtree Direct Deposit
- $100 Real-time Learning voucher
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Tier 3 Loyalty Discounts:
- 25% off migration to a different Sage Peachtree product
- No fees for 1st year on Sage Payment Services6
- 35% off Sage Peachtree Checks & Forms
- $200 off Sage Summit Registration
- 50% off eFiling and additional EINs7
- No setup fee for Sage Peachtree Direct Deposit
- $200 Real-time Learning voucher
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1 To ensure continuous service, your Sage Business Care plan (which includes product upgrades, updates, and customer support) is an automatically renewing plan and subsequent years will be automatically billed to the same credit card each year on the anniversary date of your purchase at the then current rate after notifying you thirty (30) days in advance of your anniversary date. Renewal is not required for continuous access to product updates for supported versions. You may terminate the plan with at least seven calendar days notice prior to your renewal date and not be charged for the renewal. Upon initial enrollment, first-time Sage Peachtree customers may cancel their Sage Business Care plan within 30 days of purchase for a full refund of the purchase price, less any rebates received. Any shipping and handling charges are not refundable.
2 Support Specialists are available from 8:30 am until 8:30 pm ET Monday-Friday, and reserve the right to limit calls to 1 hour or 1 incident.
3 Sage will assist with the management of Sage Peachtree data in Microsoft Excel 2002, 2003 and 2007.
4Payroll tax table updates include the latest federal and state tax law changes. Year-end payroll forms (such as W-2s and 1099s) are updated at the end of the calendar year. Customer registration and valid email address are required. Forms for PR and US VI are not supported.
3Not compatible with Sage Peachtree Pro Accounting.
5Customer Support Analysts are available from 8:30 a.m. until 8:30 p.m. ET Monday-Friday, and reserve the right to limit a call to one hour or one incident.
6eFiling includes forms manually filed where electronic filing is unavailable. One employer identification number (“EIN”) per subscription (if you have more than one EIN, please call 877-231-3761). Registration, authorized signature, Internet access, and valid email address required. W-2 form delivery to employees requires additional fees. Additional fees may apply for late filing. Subject to third-party terms and conditions. Forms are not supported for PR and US VI.
7Credit card fees waived for the first year include statement, gateway, and support fees. Additional processing fees are applicable, including rate and transactional fees.
