Frequently Asked Questions
Sage Business Care is an easier, worry-free way to make sure your
business is always using up-to-date, optimally compatible, and fully
supported Sage Peachtree software. After all, too much is at stake to have it
any other way.
Questions for All Plans
Choose from three plans:
- Sage Business Care Platinum if you require a high level of customer support.
- Sage Business Care Gold if you use Sage Peachtree to run payroll.
- Sage Business Care Silver if you are not taking advantage of the payroll capabilities in Sage Peachtree.
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Sage Peachtree support, with unlimited1 access, is included with any Sage Business Care plan from the date you enroll. Our highly trained Customer Support Center can answer your questions about Sage Peachtree, show you time-saving shortcuts, work through issues, and help you with tasks from closing a period to running exactly the right report.
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Yes. With Sage Business Care, you’ll always have unlimited2 access to support for as long as you’re enrolled. You may also be eligible for special introductory pricing.
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Every Sage Peachtree release includes significant enhancements and valuable new features, many of which are requested by our customers. By using the most current Sage Peachtree software, you’ll have the most efficient, most productive, most insightful accounting tools at your disposal. Your Sage Business Care plan includes every upgrade of your product that is released while you are enrolled.
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Sage Business Care plans are available for most Sage Peachtree products. Call your Sage Peachtree Sales Specialists for details.
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No. You may participate as often as you like at no additional charge.
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Only if you are not enrolled in Sage Business Care. However, Sage Business Care is the easiest and most cost-effective way to get the Sage Peachtree products and services you need.
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Your Sage Business Care plan will renew automatically each year on the anniversary date of your initial enrollment. You will always receive a renewal notification at least 30 days prior to that date.2
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Questions for Gold and Platinum Plans
Your new Sage Business Care plan subscription will replace your Sage Peachtree Payroll Solution, and will start on the date you enroll and go for a full 12 months from that date. It will continue for as long as you’re enrolled. You’ll receive updates that become available during your enrollment.
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1 Customer Support Analysts are available from 8:30 am until 8:30 pm ET Monday-Friday, and reserve the right to limit a call to one hour or one incident.
2 The Sage Business Care Plan (which includes product upgrades, updates, and customer support) will be renewed automatically each year on the anniversary date of your purchase unless you terminate your agreement prior to that date. Renewal is not required to continued access to product updates for supported versions.
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