Top Year-End Call Center Questions
At Sage Software, we recognize that Year-End is a hectic period for our customers and we're continuing to work on ways to provide the best possible support and assistance. By establishing a cross-organizational team of Sage Software professionals to prepare for Year End, we have been planning ahead in an effort to anticipate issues and minimize any difficulties you may encounter.
How is Sage Software preparing for the increased call volume? [ Top ]
We are continuing our Year-End efforts to ensure we're fully prepared, including significantly increasing our call center staff, to handle the increased volume without sacrificing the quality of the assistance you have come to expect when contacting us for support. And, as always, we will be expanding our hours of operation to allow for even better accessibility of our support representatives.
Peak Season Extended Hours of Operation
Starting Tuesday, January 2, 2008 thru Friday, January 18, 2008, we will be extending our normal hours of operation by opening 1 hour earlier in the morning. The new hours of operations will be 7:30 am to 8:30 pm, ET. We will also be available to assist you the first two Saturdays of January, (1/5 and 1/12) from 9 am - 5 pm, ET. Please keep in mind that our busiest days during Peak Season are the first 4 business days of January.
What can I, as a Sage Software customer, do to improve my year-end call experience? [ Top ]
To ensure your questions are handled promptly and with minimal impact to your busy schedule at this time of year, we recommend that you contact Sage Software as early as possible for any Year-End support questions. By planning to proactively contact us you can avoid the Year-End rush for support that can often result in experiencing longer hold times than you would otherwise receive when contacting us throughout the year.
Will Sage Software provide e-mail support for Year End? [ Top ]
Yes, support contract customers can take advantage of e-mail support, which is available in the Peachtree Knowledge Center. Simply select the Ask a Question feature to post your question. The response to your question will be automatically sent to the e-mail address associated with the Passport account you used to log into the Peachtree Knowledge Center.
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